Privacy Policy

Information We Collect

Personal Information

When you create an account with neltirapoint, we collect essential information to provide our financial management services. This includes your name, email address, phone number, and business information. We also gather financial data you choose to input into our platform, such as transaction records, expense categories, and revenue tracking information.

Automatically Collected Data

Our platform automatically collects certain technical information to improve your experience. This includes your IP address, browser type, device information, and usage patterns within our application. We use cookies and similar technologies to remember your preferences and maintain your session security.

How We Use Your Information

We use your information primarily to deliver and improve our financial management services. Your data helps us generate accurate reports, track business performance, and provide personalized recommendations for your financial operations.

Data Sharing and Third Parties

neltirapoint works with trusted service providers to deliver our platform effectively. These partnerships are carefully managed to ensure your data remains protected while enabling essential platform functions.

Service Providers

We share limited information with cloud hosting providers, payment processors, and analytics services. These partners operate under strict data protection agreements and can only use your information for specified purposes related to our services.

Legal Requirements

We may disclose your information when required by law, such as responding to court orders, regulatory inquiries, or legitimate law enforcement requests. We'll notify you of such requests unless legally prohibited from doing so.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We would notify you in advance and ensure the new owner maintains equivalent privacy protections.

Your Privacy Rights

As a neltirapoint user, you have several important rights regarding your personal information. These rights help ensure you maintain control over your data and how it's used within our platform.

How to Exercise Your Rights

To exercise any of these rights, contact our privacy team at info@neltirapoint.sbs or use the data management tools available in your account settings. We'll respond to your request within 30 days and may require identity verification for security purposes.

Data Security and Protection

Protecting your financial information is our top priority. We implement comprehensive security measures designed to safeguard your data against unauthorized access, disclosure, or misuse.

Technical Safeguards

All data transmission occurs through encrypted connections using industry-standard TLS protocols. Your information is stored in secure, encrypted databases with restricted access controls. We regularly update our security infrastructure to address emerging threats and vulnerabilities.

Operational Security

Our team follows strict security protocols including background checks, regular training, and principle of least privilege access. We conduct quarterly security audits and penetration testing to identify and address potential vulnerabilities.

Incident Response

In the unlikely event of a data breach, we have established procedures to contain the incident, assess the impact, and notify affected users within 72 hours. We maintain detailed incident response plans and work with cybersecurity experts to minimize any potential harm.

Data Retention and Deletion

We retain your information only as long as necessary to provide our services and comply with legal obligations. Different types of data have varying retention periods based on their purpose and regulatory requirements.

Account Data

Your account information and financial data are retained for the duration of your active account plus seven years after closure, as required by Canadian financial regulations. This ensures we can provide historical reports and meet audit requirements.

Usage and Analytics Data

Platform usage data and analytics are retained for 24 months to help us improve our services and identify trends. This data is anonymized after 12 months and cannot be linked back to individual users.

Deletion Process

When you request data deletion or when retention periods expire, we permanently remove your information from our active systems. Backup copies are securely deleted within 90 days following established data destruction protocols.

International Data Transfers

neltirapoint primarily operates within Canada, but some service providers may process data in other countries. We ensure all international transfers meet Canadian privacy standards and implement appropriate safeguards.

Transfer Safeguards

Any international data transfers occur under approved mechanisms such as adequacy decisions, standard contractual clauses, or binding corporate rules. These legal frameworks ensure your data receives equivalent protection regardless of processing location.

Cloud Services

We use Canadian-based cloud infrastructure where possible, with some backup and disaster recovery services located in the United States. All providers must demonstrate compliance with Canadian privacy requirements and maintain appropriate security certifications.

Cookies and Tracking Technologies

neltirapoint uses cookies and similar technologies to enhance your experience and provide essential platform functionality. You can control most cookie settings through your browser preferences.

Essential Cookies

These cookies are necessary for basic platform operation, including authentication, security, and maintaining your session. Essential cookies cannot be disabled without affecting platform functionality.

Analytics Cookies

We use analytics cookies to understand how users interact with our platform, helping us improve features and user experience. These cookies collect anonymized information about page views, feature usage, and navigation patterns.

Preference Cookies

These cookies remember your settings and preferences, such as language selection, dashboard layout, and notification preferences. They enhance your experience by maintaining your chosen configurations across sessions.

Children's Privacy

neltirapoint's services are designed for business use and are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children, and if we discover such information has been provided, we will delete it promptly.

If you believe a child has provided personal information to neltirapoint, please contact us immediately at info@neltirapoint.sbs so we can investigate and take appropriate action to protect the child's privacy.

Policy Updates

This privacy policy may be updated periodically to reflect changes in our practices, legal requirements, or platform features. We'll notify you of significant changes through email or prominent platform notifications.

Minor updates, such as clarifications or contact information changes, will be posted on this page with an updated effective date. We encourage you to review this policy regularly to stay informed about how we protect your information.

Continued use of neltirapoint's services after policy updates constitutes acceptance of the revised terms. If you disagree with changes, you may request account closure and data deletion according to the procedures outlined in this policy.